IPBRICK Call Center

Web Interface for Call Center, Telemarketing and Technical Support

Call Center

IPBRICK’s Call Center solution enhances the use of IP PBX solution features while allowing supervisors to assess agent performance, consult attendance statistics, plan outbound campaigns, and much more.

Features

Plan outbound and inbound campaigns for companies and/or customers

Evaluate the performance of agents

View call statistics

Overview communications traffic

Ensure all missed calls are answered

Improvement in the quality of service provided

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