With half a century of existence, Grafopel is a portuguese family company dedicated to the import and export of equipment for the Printing industry, considering pre-printing, printing, print finishing and consumables their four major areas of expertise. It stands out by its proximity, flexibility and strong sense of commitment with regard to professionalism, speed and entirety towards its clients.
Grafopel uses iPortalDoc, the Document and Process Management solution of IPBRICK, for Email Archiving, Human Resources Management, Quality Management System and Newsletters Management.
Among the Human Resources processes used, it stands out the collaborators’ absence reports and, in the Quality Management System, the occurrences records. To the sending of information to clients, such as the dissemination of promotions and events, they use the Newsletter Management Module.
The integration of iPortalDoc with Mail Archiving ensures them that no email is forgotten, since it provides access to the entire history of the exchanged emails (answered, unanswered and waiting for reply), and also allows them to associate emails to processes.