{"id":14295,"date":"2021-07-13T14:03:29","date_gmt":"2021-07-13T14:03:29","guid":{"rendered":"https:\/\/www.ipbrick.com\/support\/"},"modified":"2023-05-02T15:08:19","modified_gmt":"2023-05-02T15:08:19","slug":"support","status":"publish","type":"page","link":"https:\/\/www.ipbrick.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1631273039537{padding-top: 250px !important;padding-bottom: 250px !important;background-image: url(https:\/\/www.ipbrick.com\/wp-content\/uploads\/2021\/07\/Suporte_Banner-scaled.jpg?id=14473) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column width=&#8221;1\/6&#8243; css=&#8221;.vc_custom_1570627234507{padding-right: 55px !important;padding-left: 55px !important;}&#8221;][\/vc_column][vc_column width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1579602004929{padding-right: 30px !important;padding-left: 30px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1624983314766{padding-bottom: 5px !important;}&#8221;]<\/p>\n<h1><strong>Provision of Technical Support Services<\/strong><\/h1>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1624983906867{padding-top: 60px !important;padding-bottom: 60px !important;}&#8221;][vc_column width=&#8221;1\/6&#8243; css=&#8221;.vc_custom_1570628346918{padding-right: 55px !important;padding-left: 55px !important;}&#8221;][\/vc_column][vc_column width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1579601999735{padding-right: 30px !important;padding-left: 30px !important;}&#8221;][vc_column_text]<\/p>\n<h4><strong>IPBRICK has a technical team specialized in providing support services to IPBRICK and iPortalDoc customers and partners.<\/strong><\/h4>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1624983785852{padding-top: 80px !important;padding-bottom: 10px !important;}&#8221;]One of the factors that most influences the productivity of employees in companies is the availability of resources and tools needed to carry out their daily activities.<br \/>\nWith work environments increasingly automated and dominated by the use of technology, it is the responsibility of the Technical Support team to ensure the functioning of all devices and equipment.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1624983674035{padding-top: 60px !important;padding-bottom: 60px !important;background-color: #f9f9f9 !important;}&#8221;][vc_column width=&#8221;1\/6&#8243; css=&#8221;.vc_custom_1570628346918{padding-right: 55px !important;padding-left: 55px !important;}&#8221;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h4 style=\"text-align: center;\"><strong>Main Responsibilities of the Technical Support Team<\/strong><\/h4>\n<p>[\/vc_column_text][vc_row_inner content_aligment=&#8221;center&#8221; css=&#8221;.vc_custom_1625135647608{padding-top: 60px !important;}&#8221;][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;]    <span class=\"qodef-icon-animation-holder\" >\n\n    <span class=\"qodef-icon-shortcode circle qodef-icon-animation\" style=\"width: 120px;height: 120px;line-height: 120px;border-style: solid;border-width: 1px;border-color: #8c8c8c\" data-color=\"#ffffff\">\n        \n        <i class=\"qodef-icon-font-awesome fa fa-laptop qodef-icon-element\" style=\"color: #ffffff;font-size:40px\" ><\/i>\n            <\/span>\n\n    <\/span>\n[vc_column_text css=&#8221;.vc_custom_1625135673903{padding-top: 80px !important;padding-bottom: 10px !important;}&#8221;]<\/p>\n<h5>Updating, stability and availability of all resources involving IPBRICK technology (software and hardware);<\/h5>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;]    <span class=\"qodef-icon-animation-holder\" >\n\n    <span class=\"qodef-icon-shortcode circle qodef-icon-animation\" style=\"width: 120px;height: 120px;line-height: 120px;border-style: solid;border-width: 1px;border-color: #8c8c8c\" data-color=\"#ffffff\">\n        \n        <i class=\"qodef-icon-font-awesome fa fa-upload qodef-icon-element\" style=\"color: #ffffff;font-size:40px\" ><\/i>\n            <\/span>\n\n    <\/span>\n[vc_column_text css=&#8221;.vc_custom_1625135680339{padding-top: 80px !important;padding-bottom: 10px !important;}&#8221;]<\/p>\n<h5>Fixed infrastructure issues, such as configuring networks and servers, recovering information and establishing a backup plan.<\/h5>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row content_aligment=&#8221;center&#8221; css=&#8221;.vc_custom_1624983689628{padding-top: 60px !important;padding-bottom: 60px !important;}&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1579602015393{padding-right: 30px !important;padding-left: 30px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1624983608452{padding-bottom: 40px !important;}&#8221;]<\/p>\n<h3><strong>Contact us by Email or phone<\/strong><\/h3>\n<p>[\/vc_column_text]<div class=\"qodef-separator-holder clearfix  qodef-separator-center\">\r\n\t<div class=\"qodef-separator\" style=\"border-color: #8c8c8c;border-style: solid;width: 130px;border-width: 1px\"><\/div>\r\n<\/div>\r\n[vc_row_inner content_aligment=&#8221;center&#8221; css=&#8221;.vc_custom_1570628731321{padding-top: 80px !important;padding-right: 55px !important;padding-left: 55px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243;]\n    <span class=\"qodef-icon-shortcode normal qodef-icon-small\"  data-color=\"#8c8c8c\">\n        \n        <i class=\"qodef-icon-simple-line-icon icon-envelope qodef-icon-element\" style=\"color: #8c8c8c\" ><\/i>\n            <\/span>\n\n[vc_column_text css=&#8221;.vc_custom_1583497356099{padding-top: 20px !important;padding-bottom: 10px !important;}&#8221;]<\/p>\n<h5 style=\"text-align: center;\"><span style=\"font-size: 22px;\">Email<\/span><\/h5>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1626194588375{padding-bottom: 80px !important;}&#8221;]<\/p>\n<h5 style=\"text-align: center;\"><a href=\"mailto:support@ipbrick.com\" target=\"_blank\" rel=\"noopener\"><strong>support@ipbrick.com<\/strong><\/a><\/h5>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]\n    <span class=\"qodef-icon-shortcode normal qodef-icon-small\"  data-color=\"#8c8c8c\">\n        \n        <i class=\"qodef-icon-simple-line-icon icon-phone qodef-icon-element\" style=\"color: #8c8c8c\" ><\/i>\n            <\/span>\n\n[vc_column_text css=&#8221;.vc_custom_1583497390923{padding-top: 20px !important;padding-bottom: 10px !important;}&#8221;]<\/p>\n<h5 style=\"text-align: center;\"><span style=\"font-size: 22px;\">Phone<\/span><\/h5>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1683040091060{padding-bottom: 80px !important;}&#8221;]<\/p>\n<h5 style=\"text-align: center;\"><strong>+351 221 207 104<\/strong><\/h5>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1631273039537{padding-top: 250px !important;padding-bottom: 250px !important;background-image: url(https:\/\/www.ipbrick.com\/wp-content\/uploads\/2021\/07\/Suporte_Banner-scaled.jpg?id=14473) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column width=&#8221;1\/6&#8243; css=&#8221;.vc_custom_1570627234507{padding-right: 55px !important;padding-left: 55px !important;}&#8221;][\/vc_column][vc_column width=&#8221;2\/3&#8243;&#8230;<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full-width.php","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v14.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support - IPBRICK<\/title>\n<meta name=\"robots\" content=\"index, follow\" \/>\n<meta name=\"googlebot\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta name=\"bingbot\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ipbrick.com\/en\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - IPBRICK\" \/>\n<meta property=\"og:description\" content=\"[vc_row css=&#8221;.vc_custom_1631273039537{padding-top: 250px !important;padding-bottom: 250px !important;background-image: url(https:\/\/www.ipbrick.com\/wp-content\/uploads\/2021\/07\/Suporte_Banner-scaled.jpg?id=14473) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column width=&#8221;1\/6&#8243; 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