{"id":13368,"date":"2021-07-08T10:35:10","date_gmt":"2021-07-08T10:35:10","guid":{"rendered":"https:\/\/www.ipbrick.com\/ipbrick-ucoip\/"},"modified":"2025-01-03T17:53:29","modified_gmt":"2025-01-03T17:53:29","slug":"ipbrick-ucoip-unified-communications","status":"publish","type":"page","link":"https:\/\/www.ipbrick.com\/en\/ipbrick-ucoip-unified-communications\/","title":{"rendered":"IPBRICK.UCoIP"},"content":{"rendered":"

[vc_row header_style=”qodef-light-header” content_aligment=”right” css=”.vc_custom_1631198915731{padding-top: 150px !important;padding-right: 60px !important;padding-bottom: 150px !important;padding-left: 60px !important;background-image: url(https:\/\/www.ipbrick.com\/wp-content\/uploads\/2021\/07\/CUSIP_Banner-scaled.jpg?id=14431) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column css=”.vc_custom_1571310268013{padding-right: 60px !important;padding-left: 60px !important;}”][vc_column_text css=”.vc_custom_1583762211038{padding-top: 100px !important;padding-bottom: 5px !important;}”]<\/p>\n

IPBRICK.UCoIP<\/strong><\/h1>\n

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Unified Communications over IP<\/h2>\n

[\/vc_column_text]\n SEE FLYER<\/span>\n <\/span>\n<\/a>[\/vc_column][\/vc_row][vc_row content_aligment=”center” css=”.vc_custom_1625569884657{padding-top: 60px !important;padding-right: 60px !important;padding-bottom: 60px !important;padding-left: 60px !important;}”][vc_column][vc_column_text]<\/p>\n

Your communications are about to get easier<\/strong><\/h3>\n

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IPBRICK.UCoIP is a Unified Communications Center, which works in a Private Cloud. Provides IP PBX, Video Conferencing, and Chat services.<\/h5>\n

[\/vc_column_text][vc_empty_space]\n Request Demo<\/span>\n <\/span>\n<\/a>[vc_empty_space][vc_single_image image=”12345″ img_size=”large” alignment=”center” css_animation=”fadeInLeft” css=”.vc_custom_1625569981176{padding-bottom: 60px !important;}”][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1625569956817{padding-top: 60px !important;padding-right: 60px !important;padding-left: 60px !important;background-color: #f9f9f9 !important;}”][vc_column width=”1\/3″ css=”.vc_custom_1625569939923{padding-bottom: 60px !important;}”][vc_single_image image=”12926″ img_size=”full”][\/vc_column][vc_column width=”2\/3″ css=”.vc_custom_1625569947446{padding-bottom: 60px !important;}”][vc_column_text]<\/p>\n

Your company’s communications pass through here<\/strong><\/h4>\n

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IPBRICK.UCoIP is a Unified Communications Center over IP, which works in a Private Cloud (single-tenant).<\/h5>\n

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IPBRICK’s Unified Communications Center natively integrates with iPortalDoc, the Document and Process Management solution. This allows Calls, Emails, and Chat Conversations to be recorded in a Document Management system and can be associated with the documents\/processes to which they concern and consulted at any time.<\/h5>\n

[\/vc_column_text][vc_empty_space height=”60px”]\n FIND OUT MORE<\/span>\n <\/span>\n<\/a>[\/vc_column][\/vc_row][vc_row content_aligment=”center” css=”.vc_custom_1625570094073{padding-top: 60px !important;padding-right: 60px !important;padding-bottom: 60px !important;padding-left: 60px !important;}”][vc_column][vc_column_text]<\/p>\n

Real-time integrated communications<\/strong><\/h3>\n

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Available on different devices, and anywhere, as if you were on company premises<\/h4>\n

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Telefonia IP<\/h4>\r\n <\/div>\r\n
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Videoconfer\u00eancia<\/h4>\r\n <\/div>\r\n
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Chat<\/h4>\r\n <\/div>\r\n
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Email<\/h4>\r\n <\/div>\r\n
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Main Features<\/strong><\/h3>\n

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Unified Communications Center<\/h4>\n

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Waiting line<\/p>\r\n<\/div>[vc_empty_space height=”10″]

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Answering Groups<\/p>\r\n<\/div>[vc_empty_space height=”10″]

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Answering Sequences<\/p>\r\n<\/div>[vc_empty_space height=”10″]

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Voice Conferences<\/p>\r\n<\/div>[vc_empty_space height=”10″][\/vc_column_inner][vc_column_inner width=”1\/3″]

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IVR<\/p>\r\n<\/div>[vc_empty_space height=”10″]

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Boss\/Secretary Roles<\/p>\r\n<\/div>[vc_empty_space height=”10″]

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Call Scheduling<\/p>\r\n<\/div>[vc_empty_space height=”10″]

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Call Parking<\/p>\r\n<\/div>[vc_empty_space height=”10″][\/vc_column_inner][vc_column_inner width=”1\/3″]

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Music on Hold<\/p>\r\n<\/div>[vc_empty_space height=”10″]

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Call Recording<\/p>\r\n<\/div>[vc_empty_space height=”10″]

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Voice Messages<\/p>\r\n<\/div>[vc_empty_space height=”10″]

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VoiceBots & ChatBots<\/p>\r\n<\/div>[vc_empty_space height=”10″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1625570435794{padding-top: 60px !important;padding-right: 60px !important;padding-left: 60px !important;background-color: #8c8c8c !important;}”][vc_column width=”2\/3″ css=”.vc_custom_1625570367721{padding-bottom: 60px !important;}”][vc_column_text]<\/p>\n

UCoIP Page<\/span><\/h5>\n

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A single address to communicate<\/span><\/strong><\/h4>\n

[\/vc_column_text][vc_empty_space][vc_column_text]<\/p>\n

The UCoIP page allows any user outside the company, even if they are not an IPBRICK Technology user, to contact a company member, at no cost, through Voice, Videoconference, Chat, or Email.<\/h6>\n

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Benefits<\/strong><\/h3>\n

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from using IPBRICK.UCoIP<\/h4>\n

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Confidentiality<\/strong><\/h5>\n<\/div>\n<\/div>\n

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Calls between IP phones, connected to IPBRICK.UCoIP, are confidential (it uses Session Border Controller security barriers to the outside).<\/p>\n<\/div>\n<\/div>\n

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Single-tenant<\/strong><\/h5>\n<\/div>\n<\/div>\n

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It uses single-tenant technology, which means that each company has its own independent communications system.<\/p>\n<\/div>\n<\/div>\n

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Telephony<\/strong><\/h5>\n<\/div>\n<\/div>\n

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Includes a telephony subsystem that works as a private IP Centrex solution.<\/p>\n<\/div>\n<\/div>\n

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Missed calls<\/strong><\/h5>\n

[\/vc_column_text][vc_empty_space height=”10″][vc_column_text]Para efetuar uma gest\u00e3o mais eficiente das chamadas n\u00e3o atendidas, a IPBRICK desenvolveu o m\u00f3dulo de \u201dUnreturned Calls\u201d, que permite registar e organizar as chamadas n\u00e3o atendidas, de forma a garantir que s\u00e3o retornadas em tempo \u00fatil.[\/vc_column_text][\/vc_column][vc_column width=”1\/4″ css=”.vc_custom_1625570597027{padding-bottom: 60px !important;}”][vc_single_image image=”12928″ img_size=”full” alignment=”center”][vc_empty_space][vc_column_text]<\/p>\n

Automatic Data Processing (ADP)<\/strong><\/h5>\n

[\/vc_column_text][vc_empty_space height=”10″][vc_column_text]The ADP module is installed in your IPBRICK system and works as an intermediary between your VoIP communications (calls) and its application on the Webserver and Database.[\/vc_column_text][\/vc_column][vc_column width=”1\/4″ css=”.vc_custom_1625570602257{padding-bottom: 60px !important;}”][vc_single_image image=”12924″ img_size=”full” alignment=”center”][vc_empty_space][vc_column_text]<\/p>\n

Call Recording<\/strong><\/h5>\n

[\/vc_column_text][vc_empty_space height=”10″][vc_column_text]At IPBRICK it is possible to record all calls, and archive the records in the Document and Process Management solution: iPortalDoc. Only users with permissions can access the call log.[\/vc_column_text][\/vc_column][vc_column width=”1\/4″ css=”.vc_custom_1625570609783{padding-bottom: 60px !important;}”][vc_single_image image=”12927″ img_size=”full” alignment=”center”][vc_empty_space][vc_column_text]<\/p>\n

IVR<\/strong><\/h5>\n

[\/vc_column_text][vc_empty_space height=”10″][vc_column_text]Um IVR \u00e9 um sistema que faz o atendimento autom\u00e1tico de chamadas telef\u00f3nicas com menu automatizado e que podem ser selecionadas pelos n\u00fameros escritos no telefone ou atrav\u00e9s da vocaliza\u00e7\u00e3o de op\u00e7\u00f5es (integra\u00e7\u00e3o com motor de speech to text).[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_aligment=”center” css=”.vc_custom_1625490072014{padding-top: 60px !important;padding-bottom: 60px !important;background-color: #8c8c8c !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column width=”1\/6″][\/vc_column][vc_column width=”2\/3″ css=”.vc_custom_1625570682113{padding-right: 60px !important;padding-left: 60px !important;}”][vc_empty_space][vc_column_text]<\/p>\n

IPBRICK.UCoIP SOLUTION<\/h2>\n

[\/vc_column_text][vc_empty_space]\n Request Demo<\/span>\n <\/span>\n<\/a>[\/vc_column][vc_column width=”1\/6″][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

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